Frequently Asked Questions

Health & Safety Information


The magic of Disney on Broadway only exists when you can join us inside the theatre. We can’t wait to bring this magic back to you, our guests, for you’re the reason we do what we do. The health and safety of our theatre employees, production staff, cast, and guests is our top priority. We all must feel safe for Broadway to return as we all want it to: Brighter. Stronger. Better than ever.

Click here for THE LION KING

Click here for ALADDIN

How many people do I need in my party to be considered a group?

For ALADDIN and THE LION KING in New York City, you need to purchase at least 20 tickets to the same performance to be considered a group.

How do I contact you by phone?

To talk to a Group Sales Specialist, call toll-free 800-439-9000 or outside of the United States, call +1-212-703-1040.

What if someone in my group is handicapped?

Our theatres offer handicapped and companion seating. We will do our best to accommodate your group’s special needs. Please let your Group Sales Specialist know about any special requests.

Will I know my group's seating locations before I purchase the seats?

No. Seat locations are solely at the discretion of the box office and will not be released to your Group Sales Specialist prior to submitting the order. Group tickets are chosen by section at the time of booking, and the box office will provide the best seats available while trying to keep the group together.

What form of payment do you accept?

Disney Theatrical Sales only accepts company or certified checks and major credit cards. Personal checks and purchase orders are not accepted as methods of payment.

Can tickets be mailed to me?

Yes. In order to have tickets delivered to you prior to your performance, include the $15.00 shipping and handling fee with your payment by the due date noted in your agreement.

Tickets may also be held at the theatre box office for no additional fee. Orders placed within fourteen days of performance date will automatically be held at the box office for pick up.

Once purchased, are tickets refundable?

All sales final. Exchanges may be available for an additional fee.

Do you offer discounts for groups on show merchandise?

Yes. Visit our merchandise page to learn more about group discounts on merchandise, souvenir tickets, and more!

For the day of the performance, what do I need to know?

Visit our prepare for your visit page for all necessary details and entry requirements.

How can I arrange group tickets for the touring productions of The Lion King and Aladdin?

Visit our On Tour section for more information about group seats for Disney’s North American touring productions.

How can I arrange group tickets for The Lion King and/or Aladdin in London?

For more information about group seats for The Lion King at the Lyceum Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

For more information about group seats for Aladdin at the Prince Edward Theatre, visit the official London group sales website or call 020-7845-0949 (+44-20-7845-0949 outside UK).

Is there an age requirement for group members?

Yes. Children under the age of 4 will not be admitted. THE LION KING and ALADDIN on Broadway in New York City is intended for guests ages 6 and up. All guests must have a ticket.